Kedi Miao · Engineer & operator

I build the operating systems behind large-scale CPR and first-aid training.

Executive Director, Operations
ALLCPR · Gosvea Inc.

I connect site launch, scheduling, learner records and instructor support. With our team, I turn the practical demands of running classes across locations into processes and supporting tools.

View selected work About my background →
Kedi Miao
Engineering background.
Built through operating experience.

Selected work

Making the operation work.

Three views of the work: how teams hand over a site, how information connects, and how training gets supported.

01Organization & operations

Opening sites and handing them over

Separating site development, day-to-day management and network-level decisions so each has a clear owner.

My role · Organizational design & implementation

In operation · continuing refinement

02Software & operating decisions

Connecting schedules and learner records

Bringing class information, learner support and operating review into a workflow that people can use.

My role · Workflow design & technical direction

In use · further automation in development

03Training delivery & support

Supporting smart-manikin training in practice

Connecting learning records, remote support and completion steps around technology-assisted training.

My role · Operating workflows & implementation support

Operating at a limited scale · iterating

The network behind the work · ALLCPR

103,000+certifications issued through ALLCPRAug 2022 – Aug 2026
~150active training sitesSeptember 18, 2026
30+states with active training sitesSeptember 18, 2026

These describe the network’s scale, built with the team. Certifications count certificates, not unique learners. Definitions and source types →

How the pieces connect

The work between the steps.

One class connects people, information and decisions.
Open a stage to see the operating work behind it.

01PreparePeople, place, course

Site development coordinates the instructor, venue and launch arrangements. The handoff to the operating team matters as much as opening day.

02ConnectSchedules and records

Class information, enrollment and learning records help teams coordinate. A change needs to reach the people who will act on it.

03SupportDelivery and exceptions

Instructors and support staff handle delivery and learner questions. When an exception needs a person, the workflow needs a clear handoff.

04ImproveFeedback and decisions

Operating review informs changes to class frequency, instructions and tools. Repeated questions can become the next improvement.

Illustrative workflow · a general explanation, not a live view of company systems.

Current focus

Practical support for smaller training operators.

I am working on practical operating support for distributed CPR training, with a near-term focus on smart-manikin delivery and the day-to-day needs of small training operators.

My starting point is the work after deployment: connecting software, adaptable procedures and people who can help.

Explore the work →

Writing

Notes from the work.

All writing →

  1. The Weekend Our Instructor Disappeared

    What an early canceled class taught me about instructor support, clear responsibilities and the operating work behind reliable training.

    Essay 01 · 2026 · Updated · 4 min read

Working on a similar problem?

I’m interested in conversations about training operations, delivery systems and practical support.

kedimiao@gmail.com ↗